If approved, the refund request will be processed within 3 - 10 working days after approval. After inspection, you will be informed about the approval or rejection of your refund request. Your return will be inspected within 1-2 working days after its arrival. Refunds: Once your return is received you will receive an email confirming i arrival. If the package is returned and the customer has not contacted customer support the order will then be refunded back to the original form of payment. Requests for packages to be reshipped will be subject to a reshipping fee. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. Incorrect Shipping Address Provided: Packages that are returned because of an incorrect address provided by the customer will be subject to an additional shipping charge. Once we receive the package back in our warehouse, we will issue a credit to the original form of payment for the purchase price less the actual shipping cost of shipping the package to you. Refusal of Delivery: If a package is refused for delivery, outside of arriving damaged or in a damaged box, the customer will be responsible for actual shipping charges incurred by Empire Drone. If there is extensive damage to the box, refuse delivery and contact Customer Support immediately at 31. The product must not be altered in any way.ĭamaged Box or Damaged Product: If you receive damaged item(s), contact Customer Support at no later than 5 business days of receipt of your shipment to make the necessary corrections. Original condition means that there are no scratches, marks, or blemishes on the product and the security tags are still attached. Returned merchandise must be in its original condition and accompanied by the packing slip included in your order, as well as the original documentation and packaging otherwise the return will not be honored. Original shipping costs are non-refundable. Items that have been activated, previously flown, used, or show any sign of wear, may be accepted at the sole discretion of Empire Drone Company, LLC with a minimum 20% re-stocking fee.įor all returns, return shipping costs will be deducted from your refund amount. This also applies to orders that originally qualified for free shipping. Open product returns must be in brand new condition, in their original box, and must include all original packing material, blank warranty cards, manuals, documents, and all accessories. Unopened product, with manufacturer seals intact, can be returned with no questions asked. EXCEPTIONS APPLY, please see the FAQ in our returns center ( ) for a list of non-returnable products. We also use FEDEX, TNT and DHL to service our international clients.We offer a 30-day return policy from the date of delivery on many products. $15 Flat Rate Shipping on orders above $199.01 and below $499.$10 Flat Rate Shipping on orders below $199.Below is a list of carriers we currently use and the shipping options. Here at Sphere Drones, we use a number of shipping carriers depending on the nature of the order. For more information about the locations, we ship to, please contact us on +61293180566 or email us What Carriers Do You Use? Note that often orders will be passed to and delivered by your country's local post office. Packages shipped to international addresses generally take 7-14 business days to arrive after your order is processed. Yes! We ship to most countries in the world. We ship all of our packages out of Australia and exact shipping time is based on your proximity to our location. International shipping generally takes 7-14 business days. Domestic hipping generally takes about 1-6 business days after your order is created, processed, and shipped within Australia. During busy seasons it can take longer, and shipping time estimates will be slightly longer. Most times of the year, we will ship your order within 2-5 business days from the time you placed it. Shipping time 1-6 business days depending on your location.
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